Setting the Standard For Quality

In today's business climate, Done Right recognizes that companies need to measure service—and service value—not just costs. Also, different organizations and market segments have different goals and requirements for measuring overall success in the near, mid, and long-term. Companies cannot afford to undercut costs at the detriment of their overall success, and each service agreement represents an opportunity to enhance service and find a partner to assist in achieving your overall business goals.

“Defining the standards for measuring quality—in finance, operations, human resources, safety—is essential for creating each client-based Quality Assurance program.”

We also recognize that each successful service agreement requires reliable information provided on a regular basis so that clients may track the service delivery. Information like tasks completed, tenant satisfaction, work order backlog, safety performance, employee turnover, response time to task, and many others, are essential for different clients. Therefore defining the standards for measuring quality—in finance, operations, human resources, safety—are essential for creating each client-based Quality Assurance program.

Creating a mutually-agreed upon service agreement with standards for quality is one of our primary goals at the start of each client relationship. By determining what aspects of service are most important to our clients—and what the target goals are in these areas—we are able to define the standards for mutual success and long-lasting relationships.

 

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